Prompt and accessible customer communication is central to our operational standards. Whether you are tracking a pending bank transfer, reporting a game installation issue, or seeking clarity regarding partner commissions, our support department is structured to assist you directly.
Teen Patti Star Studio maintains direct communication channels without third-party outsourcing or unmonitored messaging queues.
Review the contact options below to route your inquiry to the correct department for swift resolution.
Direct Support Channels
For all player account matters, payment verifications, and technical inquiries, reach our team through the following official points of contact:
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Official Email: [email protected]
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Operating Facility: 8th Floor, Block A, Building 8, DLF Cyber City, Block 12, Phase II, DLF, Gurgaon, Haryana, India (Postal Code: 122002)
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Response Window: 24 to 48 business hours for general email tickets
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Supported Languages: English and Hindi
To understand the core technical standards, random number generation models, and design philosophy behind our game client, explore our About Us page.
In-App Help Ticket Submission
The quickest way to resolve account-specific questions is through the customer service desk built directly into the mobile application.
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Launch the game client on your Android device.
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Tap the “Support” or “Service” headset icon visible on the lobby interface.
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Select your issue category (Deposit Status, Withdrawal Verification, Account Binding, or Bug Report).
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Enter your 10-digit registered mobile number along with your specific query.
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Attach a clear screenshot showing your transaction ID or error prompt.
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Tap “Submit” to generate an internal support ticket.
Submitting tickets through the application attaches your device logs and internal user ID automatically, allowing our technicians to trace network drops or gateway responses without delay.
Required Details for Payment Inquiries
Digital financial transfers across domestic banking networks depend on clear transaction identifiers.
If your inquiry relates to a delayed deposit or an unresolved UPI cashout, provide the following specific data points in your email to ensure fast verification:
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User ID: Your unique 6 to 8-digit numeric profile identifier displayed in the app avatar menu.
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Registered Cellular Number: The verified 10-digit mobile number linked to your game account.
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Banking Reference Number (UTR): The 12-digit numeric reference generated by your bank (PhonePe, Google Pay, or Paytm) for deposits.
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Cashout Order Number: The internal alphanumeric order reference listed in your in-app withdrawal history tab.
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Date and Timestamp: The exact hour and minute the transaction was initiated.
Providing accurate banking reference numbers enables our billing administrators to query banking switches directly and resolve discrepancies without back-and-forth messaging.
Commercial and Affiliate Inquiries
Promoters, community leaders, and digital publishers looking to expand their referral reach or resolve tier-commission questions can reach our partner division directly via email.
When contacting us regarding partner operations, make sure your promotional strategies adhere to the data privacy and communications standards detailed in our Privacy Policy.
Our partnership team reviews traffic sources, channel compliance, and monthly volume reports to assist agencies in scaling their referral networks securely.
Reporting Fair Play Concerns
We maintain an uncompromising approach toward table collusion, emulator automation scripts, and abusive chat behavior.
If you suspect unfair conduct at any table, document the table stakes, game variation, approximate time, and the player nicknames involved.
Submit your report directly to [email protected] with the subject line “Fair Play Audit Request”. Our security monitoring team reviews game hand histories to identify patterns, enforce suspensions, and protect community integrity.
Operating Jurisdiction and Disclaimers
Before submitting regulatory or legal notices, review our platform legal boundaries and jurisdiction limits on our official Disclaimer page.
Our operations strictly comply with Indian digital commerce and skill-gaming regulations, and support services are restricted to users residing in states where online skill-based card gaming is legally authorized.